Strategic Growth Manager

Vokal is a digital agency working to transform some of the largest incumbent brands into the digital age using growth frameworks. While being successful for over 10 years, Vokal operates as a start up culturally and organizationally. We are looking for hard workers, people willing to leave their ego at the door, add to the organization's growth by adding to the collective knowledge and skill set of the team. Vokal believes that open communication, trust, and flexibility are important, which is why we prioritize a work life balance with unlimited PTO that you are encouraged to take.  

The Strategic Growth Manager is a data-driven, growth-minded individual who works with Vokal’s Growth Product Managers and Business Development team to oversee and expand existing client relationships at Vokal. In its simplest form, the role of the Strategic Growth Manager is to understand the client’s business and underlying KPIs and grow the current business by continuing to find future growth opportunities.  

Strategic Growth Managers are dedicated to 2-4 different clients. After the handoff from the Business Development team, the SGM owns the relationship with the client. He or she works as a consultant, taking time to gain an understanding of the client’s challenges/needs/goals, analyzing data, and recommending services that will help the business grow. In short, the SGM applies a metrics-driven approach to evaluate where the client is and where they want to go. He or she navigates between internal teams and external clients, representing Vokal’s ideas just as strongly as our clients’ wishes. SGMs help the client and Vokal grow, and they are ultimately responsible for growing revenue from each of their clients. 

As a Strategic Growth Manager, you should have a comprehensive understanding of the digital landscape, strong client-relationships skills, and the ability to recommend growth strategies that will impact the bottom line. Ultimately, your goal is to grow existing accounts by fostering a dynamic, long-term partnership with our clients. Day-to-day activities include communicating directly with client stakeholders, participating in internal product meetings, tracking key performance metrics, leading brainstorming sessions, and developing strategic roadmaps. 

Position Responsibilities

• Own the client relationship after handoff from the Business Development team
• Analyze client data and understand industry benchmarks, business trends and opportunities to recommend the most effective growth strategies
• Develop a metrics tracking plan, ideate around future growth opportunities, and pitch key features and tests to the client
• Internally, act as an ambassador of the client’s business goals and expectations throughout the project process
• Grow the Vokal footprint within the client’s business, including communicating with and pitching to executive-level leadership
• Understand and improve key account indicators, including client satisfaction, revenue goals, targets, profitability, and strategic objectives
• Collaborate with cross-disciplinary teams within Vokal to assemble client-facing presentation materials
• Create additional value by expanding engagement scope and identifying new opportunities for our clients

Required Experience

• 3-5 years experience in consulting, private equity, or venture capital
• Deep understanding of business models, customer journeys, and growth loops
• Experience building trust and partnerships with interdisciplinary teams and external clients and their stakeholders
• Experience identifying, solving, and articulating complex business and product goals for external client relationships
• Experience building business relationships with key stakeholders and growing account revenue 
• Understanding of growth frameworks and how to grow various types of businesses.  

Traits

• Ability to work on multiple concurrent projects, comfort with ambiguity, resilience to switch gears quickly in a fast-paced environment
• Ability to integrate ideas from many different areas into a common vision
• Self-motivated and entrepreneurial
• A knack for making the complex simple, synthesizing multiple ideas into one clear bold statement or recommendation, and converting insight into opportunity
• Superior visual, written, and spoken communication skills to express concepts in